Delivery


Your order will be sent by UPS. When your package has arrived at your local post office a message will be sent to you, either by e-mail or SMS to the phone number you provided at checkout. SMS notification is free of charge. The message contains information on where you can pick up your package as well as a code for claiming your package. Depending on the postal service and where you live, delivery time may vary between about 2-7 days.

Returns and exchanges

We hope you will be satisfied with your order. If at any time you are not completely satisfied, you have the option to return or exchange your merchandise.

Return Policy - If you regret your purchase

Full right of return within 14 days from the date you received your purchase. When returning a product it must be in unused conditionn with tags and labels still attahced and returned in original packaging. Unused condition means that the goods, after testing are undamaged, clean and sellable as new. Always send the product together with the receipt, invoice or order confirmation and specify the reason for the return. When the return has been approved, we will refund the total of the return or the full order amount. We automatically refund you the same way you payed. The customer pays for return shipping.

Exchanges

Cofstudio offers 14-day right to exchange goods that are in unused condition. E-Mail Customer Service at Contact@cofstudio.com for help finding the right product for you. The customer pays for return shipping.

Claims

If you should find that your ordered product is faulty or in any way defect let us know within 14 days. E-mail our customer service about your complaint before sending back the return. For approved claims we will refund the total amount for the return or the full order amount and pays for return postage.

Invalid Returns

Are you unsure if you have the right to exchange or return, please contact our customer service. Invalid returns will be sent back to the customer against an advance payment of postage. 

 

Payment

We accept Visa, MasterCard and American Express.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then be returned to shop.cofstudio.com

Payment will be taken at the time the order is placed.

 

Tax and Duties

Please note that the recipient is responsible for all local customs & import duties. If you are shopping under 400€ you have to pay for the shipping yourself and there will be non free change. Onse you shop over 400€ we will stand for the shipping costs when placeing an order.